Code of Conduct: NEI Global and HMP Global
NEI Global and HMP Global are committed to providing a professional, welcoming, safe, and respectful
space during our in-person and online events, regardless of race, gender, sexual orientation,
disability, ethnicity, religion, disability, and/or other personal characteristics. Our Attendees bear
equal responsibility for creating a safe and welcoming environment for participants.
Our Code of Conduct outlines what behavior is expected of Attendees and what behaviors will not be
tolerated. All Attendees at any NEI Global/HMP Global in-person, online, or hybrid event or function are
expected and required to abide by this Code.
What health and safety measures are in place?
The health and safety of all visitors to our conferences remains our top priority. We remain current with
local and venue health and safety guidelines and will adjust our approach as needed on an event-specific
basis to ensure a safe environment for all conference participants.
Can I download session slides and handouts?
- In-person attendees will be able to view and download session slides and handouts on the NEI
Meetings app. A printed syllabus
will not be provided.
- Online simulcast attendees will be able to view and download session slides and handouts from the
simulcast website for the programs that they are registered for. There will be no printed syllabus
for simulcast attendees.
How do I claim my credits and get my certificates?
Shortly after each pre-conference program and the main Congress ends, registered attendees will receive
an email from customerservice@neiglobal.com with instructions on how to claim your credit and print your
certificate(s) online.
Note: There is one certificate for each pre-conference meeting and one for the main Congress. Make sure
that you are subscribed to receive emails from NEI to ensure your certificate instructions email ends up
in your inbox.
Simulcast Attendee FAQs
How do I access the online simulcast?
Those who have pre-registered for the online simulcast will receive an email 1 week prior to the
conference (from customerservice@neiglobal.com) with a link to the website and their log-in details.
Make sure that you are subscribed to receive emails from NEI to ensure your simulcast access email ends
up in your inbox.
Subscribe Now!
Will I have access to the online simulcast at a later time?
Yes. The online simulcast will be available on demand to simulcast registrants for 30 days after the
live event.
Which sessions are recorded?
All NEI Fall Congress + pre-conference CME/CE sessions will be recorded and made available as Encore
Presentations (some require NEI Membership).
Will Encore Presentations of CME/CE sessions be available?
Yes. All recorded sessions will be available as Encore Presentations. NEI Members will have access to
all sessions and non-Members can access select sessions. Encore Presentations will offer CME/CE credit.
Will Industry Sessions be recorded?
No. Industry Sessions will not be recorded.
System Requirements for Simulcast:
For an optimal learning experience, we recommend:
- A wired or high-speed internet connection.
- Watching from your mobile device, laptop computer, or desktop computer.
- Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest
versions of these browsers for best performance.
In-person Attendee FAQs
What is the conference attire?
Dress for the conference is casual to business casual for attendees (just be comfortable)! It can be
helpful to dress in layers as some of the conference rooms are kept cool. Comfortable shoes are highly
recommended.
How far are the sleeping rooms from the meeting space?
The Broadmoor is a large, resort-style property with multiple buildings. Walking times from sleeping
rooms to the Broadmoor Conference Center (the main meeting space) can vary. Most guests can expect a
5–15 minute walk, depending on their room location. There is a complimentary shuttle for Broadmoor guests to use.
To better understand the layout, you can view The Broadmoor Property Map here.
Meeting Locations:
- Broadmoor Hall – General Sessions
- International Center & Colorado Hall – Industry Sessions & Meals
- Bartolin Hall – Exhibits
- Broadmoor West – Scientific Poster Sessions (Friday)
If you have mobility concerns, we recommend contacting the hotel directly at (855) 634-7711 to request a
room closer to the meeting area.
Where do I check-in/pickup my badge for the conference?
In-person attendees can check in at the NEI Check-In Desk, located in Bartolin Hall. Hours of operation
will be listed in your welcome email, on the agenda and in the meetings app.
Is there a mobile app for the conference?
Yes. The mobile app will be available on iOS and Android stores 1-week prior to the conference.
Is Wi-Fi available at the conference venue?
Yes, complimentary Wi-Fi will be available in the meeting areas. Network name and password will be
shared onsite and in the mobile app.
Are there charging stations available?
Yes. Charging stations will be available in the Exhibit Hall located in Bartolin Hall. Refer to the
meetings app or program guide for exact locations.
Is there a Mother's Room?
Yes. A designated pod for nursing mothers will be located in Bartolin Hall near the restrooms. It
includes access to electricity but does not have refrigeration.
For assistance, please visit the Help Desk in Bartolin Hall.
Is there a Quiet or Prayer Room?
Yes. A designated Quiet/Prayer Room will be available for personal reflection or prayer. Location
details will be provided in the NEI Meetings app and at the onsite Help Desk in Broadmoor Hall.
Is transportation provided between the hotels and the Broadmoor conference center?
Yes. Complimentary shuttles will operate between the Cheyenne Mountain Resort, DoubleTree Colorado
Springs, Marriott Hotels and The Broadmoor Convention Center during conference hours only.
The shuttle schedule will be available starting November 1, 2025.
Why should I prepare for the altitude and climate in Colorado?
Colorado Springs sits at over 6,000 feet above sea level, and the elevation and dry climate can affect
visitors in subtle but important ways. You may feel
tired more quickly, dehydrate faster, and experience stronger effects from alcohol.
To stay comfortable and avoid altitude-related symptoms:
- Stay hydrated—drink water often
- Limit alcohol, especially at the start of your trip
- Wear sunscreen and sunglasses—UV rays are stronger at high elevations