Policies & FAQs

Registration can only be completed online or by phone at (888) 535-5600, Mon–Fri: 8:00 am – 5:00 pm (PT). Registration is not guaranteed until full payment is received. NEI does not hold reservations with missing or inaccurate information.

NEI Fall Congress and the pre-conference programs can sell out, so please register BEFORE making travel/hotel arrangements.

Your in-person registration includes:

• Access to all of the programs that you registered for
• Breaks with coffee/hot tea and water
• Industry Sessions with NEI-provided meals
• Poster Session
• Exhibit Hall
• Printed Program Guide

Session slides will be available for download via the conference mobile app.

Your online simulcast registration includes:

• Access to the programs that you registered for
• Industry Sessions
• The NEI Fall Congress Virtual Poster Library
• 30-day on-demand access to the presentations you registered for

Session slides and the Program Guide will be available for download during both the simulcast and the 30 days of on-demand access. A printed syllabus will not be available. Sessions will be held in Mountain Time (MT).

Whether you attend in person or online, you can earn maximum CME/CE credits by attending all the sessions offered during Fall Congress plus the Child and Adolescent Psychiatry Academy.

Yes. We are pleased to offer discounted conference registration to any full-time student or resident interested in attending NEI Fall Congress.

Individuals planning to register at this rate must submit written confirmation on their learning institution's letterhead from a faculty mentor that they are a current student. Confirmation may be emailed to customerservice@neiglobal.com.

Note: No registration discounts may be used with this registration type.

NEI accepts American Express, VISA, MasterCard, Discover, or check (made payable to Neuroscience Education Institute).

All credit card and bank charges are the registrant's responsibility. Returned checks will incur a $35 fee, which must be paid before registration can be completed.

All registrants will receive a confirmation email after their registration has been successfully processed. To view your receipt, log in to your My NEI account and go to your “Order History.”

To ensure email delivery, add customerservice@neiglobal.com to your contacts. Call (888) 535-5600 if you do not receive a confirmation email.

Yes. If you can no longer attend the conference in person, your registration may be transferred to simulcast by Saturday, October 23, 2027. Please see the cancellation policy below for cancellation options before this date.

Contact customerservice@neiglobal.com or call (888) 535-5600 to request a transfer.

No. NEI does not allow registration transfers to future NEI events or to other individuals.

Cancellation requests for the 2027 NEI Fall Congress must be received in writing by emailing customerservice@neiglobal.com or postmarked by the below dates:

• If cancelled by 8/31/27: Full refund
• If cancelled 9/1/27–10/6/27: Refund minus $100 cancellation fee for NEI Fall Congress and $40 cancellation fee for any pre-conference programs
• If cancelled after 10/6/27: No refund

There will be no refunds issued after the conference begins or to no-shows.

To make any changes to your registration, please notify us by phone at (888) 535-5600 (Mon–Fri: 8 am – 5 pm, PT) or by email at customerservice@neiglobal.com.

Yes. Only paid registrants wearing a conference badge will be allowed into the general session, exhibit hall, and meal rooms. Throughout the conference you will be asked to show your badge to enter these rooms.

Badges are required for entry and will be enforced.

No. All conference areas, including CME/CE sessions, industry session meals, and the exhibit hall, are for registered attendees only. Guests, including children and family members, are not permitted.

Yes! We’re happy to accommodate your allergen-free or diet-specific meals. Please complete the Meal Request Form by October 19, 2027 so we can make sure everything is ready for you. Requests must be made in advance—onsite requests cannot be guaranteed.

• A vegetarian option will be available at all meals.
• Kosher meals are provided by an off-site kosher-certified vendor and require advance notice. Requests made after October 19, 2027 or onsite cannot be guaranteed.

NEI is committed to making its activities accessible to all individuals. If you have special needs as addressed by the Americans with Disabilities Act (ADA) and need an accommodation, contact NEI at (888) 535-5600 or customerservice@neiglobal.com.

Only service animals (for persons with a disability) individually trained to do work or perform tasks related to their owner’s disability will be allowed at NEI Fall Congress. All other animals are prohibited.

Attendees requesting accommodation for a service animal must submit a written request to customerservice@neiglobal.com to receive pre-approval from NEI management.

To read more about the ADA's definition of a service animal, click here.