Frequently Asked Questions




Time Zone
All simulcast broadcast times are in Mountain Time (MT).

Does the NEI Congress have a Code of Conduct policy?
Yes. NEI's Safety & Code of Conduct policy applies to in-person and online simulcast attendees.

In summary, all participants will conduct themselves in a professional manner that is welcoming to all and free from any form of discrimination or harassment. All attendees will treat each other, Congress faculty, and NEI staff with respect and consideration, creating a collegial, inclusive, and professional environment.

What is the onsite procedure if someone tests positive for COVID-19?
In the event an attendee tests positive for COVID-19 onsite during NEI Congress, we will implement our Safety & Code of Conduct policy.

How do I access the online simulcast?
All sessions will be available via a dedicated website to those who have pre-registered for the online simulcast. Registrants will receive an email 1 week prior to the meeting from customerservice@neiglobal.com with the link to the website and their log-in details.

Will I have access to the online simulcast at a later time?
Yes. The online simulcast will be available live and on demand for simulcast registrants. On-demand access will be available for 30 days after the live event.

Will a printed syllabus be available, and can I download session slides and handouts?
In-person attendees will be able to purchase a printed syllabus for NEI Congress only. Session slides and handouts will be available for viewing on the NEI Meetings app.

Online simulcast attendees will be able to view and download session slides and handouts from the simulcast website for the programs they registered for. There will be no printed syllabus for online simulcast attendees.

Which sessions are recorded?
All NEI Congress + pre-conference CME/CE sessions will be recorded and made available as Encore Presentations.

Will Encore Presentations of CME sessions be available?
Yes. All recorded sessions will be available as Encore Presentations. NEI Members will have free access to all sessions and non-Members can access select sessions. Encore Presentations will offer CME/CE credit.

Will Industry Symposia be recorded?
No. Industry Symposia will not be recorded.

How do I claim my credits and get my certificates?
Shortly after each pre-conference program and the main Congress ends, attendees will receive an email from customerservice@neiglobal.com with instructions on how to print your certificate(s) online.

System Requirements for Online Simulcast:
For an optimal learning experience, we recommend:

  • A wired or high-speed internet connection.
  • Watching from your mobile device, laptop computer, or desktop computer.
  • Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.