nei FAQs
Time Zone
All broadcast times are in Mountain Standard Time (MST). Go to to set your times.

How to Access the NEI Max! Virtual Platform
Check your inbox for the “Set up your NEI Max! profile” email from and follow the instructions on the email. After your initial set-up you can access the virtual platform directly at

Joining Live Sessions
To join any live session, head over to the Agenda tab on the virtual platform and look for sessions with a “Click to Attend” button.

Session Polling Questions
Test your knowledge and learning by participating in the Pre- and Post-test polls! Pretest questions will be queued up and ready as soon as you enter the session room.

Live Q&A!
If you have a question for a presenter, you can ask it with just one click! Presentations will be immediately followed by live Q&A sessions with the presenter(s).

Session Slides and Handouts
View or download session slides and handouts from the session room.

Customer Service
Have questions or need help? The NEI Team will be on standby to help you throughout NEI Max! and all 3 of the pre-conference events.
Virtual Platform Help Desk
For technical help or CME questions, click on the Help Desk tab and message us through Group or Individual Chat.

Standard Customer Support (for the quickest response use the Virtual Platform Help Desk)
Phone: (888) 535-5600
Hours: 6:30 am – 7:00 pm Mountain Standard Time (MST)
If I want to watch 2 sessions that are streaming simultaneously, can I go back later and view one of them as an archive?
Yes. You’ll be able to replay any session after the NEI Max! meeting ends. On-demand content will only be available until December 8th, 2020 (30 days) and will offer CME credit.

Can I receive CME credit for two sessions streaming simultaneously?
No. You can only receive CME credit for one live session at a time. You can view the archive of the other session at a later time On-Demand and will be able to receive CME credit.

Will Industry Symposium be recorded?
No. You will only have one opportunity to view Industry Symposium during the scheduled broadcast times.

After the conference, how do I get my certificate?
Shortly after each pre-conference event and the main Max! conference ends, you will receive an email with instructions on how to print your certificate(s) online.

System Requirements
For an optimal learning experience, we recommend:
  • A wired (preferable) or high-speed internet connection
  • Watching from your laptop or desktop! Smart phones and other devices are not supported.
  • Using the supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.