Frequently Asked Questions

All simulcast broadcast times are in Mountain Time (MT).

NEI Global and HMP Global are committed to providing a professional, welcoming, safe, and respectful space during our in-person and online events, regardless of race, gender, sexual orientation, disability, ethnicity, religion, disability, and/or other personal characteristics. Our attendees bear equal responsibility for creating a safe and welcoming environment for participants.

Our Code of Conduct outlines what behavior is expected of attendees and what behaviors will not be tolerated. All attendees at any NEI Global/HMP Global in-person, online, or hybrid event or function are expected and required to abide by this Code.

The health and safety of all visitors to our conferences remains our top priority. We remain current with local and venue health and safety guidelines and will adjust our approach as needed on an event-specific basis to ensure a safe environment for all conference participants.

• In-person attendees will be able to view and download slides and handouts from the NEI meetings mobile app, which will be available for iOS and Android devices. A printed syllabus will not be provided. In-person registrants are encouraged to print the materials or store them on an electronic device prior to attending sessions.
• Online simulcast attendees will be able to view and download session slides and handouts from the simulcast website for the programs that they are registered for. There will be no printed syllabus for simulcast attendees.

Yes. All NEI Fall Congress + pre-conference CME/CE sessions will be recorded and made available on our website and through NEI Learn, as Encore Presentations.

NEI Members can access every lecture and select sessions are openly available to anyone with a free NEI Guest Account. The first several lectures are released within weeks of the conference conclusion and the rest over the next few months.

You can earn the specific type of CE credits you need to maintain licensure and/or certification. Please visit https://nei.global/fall-ce for more details.

Shortly after each pre-conference program and the main Fall Congress ends, registered attendees will receive an email from customerservice@neiglobal.com with instructions on how to claim your credit and print your certificate(s) online.

Note: There is one certificate for each pre-conference meeting and one for the main Fall Congress. Make sure that you are subscribed to receive emails from NEI to ensure your certificate instructions email ends up in your inbox.

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• NEI Members have access to numerous member benefits, including exclusive rates on conference registration! In fact, if you become an NEI member today at nei.global/member, you’ll save at least $100 off conference registration fees.
• We are also pleased to offer discounted conference registration to any full-time student or resident interested in attending NEI Fall Congress.
• Military rates for conference registration are available to those on active duty, military veterans, as well as military, VA, and DoD employees.

Those who have pre-registered for the online simulcast will receive an email 1 week prior to the conference (from customerservice@neiglobal.com) with a link to the website and their log-in details. Make sure that you are subscribed to receive emails from NEI to ensure your simulcast access email ends up in your inbox.

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Yes. The online simulcast will be available on demand to simulcast registrants for 30 days after the live event.

No. Industry Sessions will not be recorded.

For an optimal learning experience, we recommend:

• A wired or high-speed internet connection.
• Watching from your mobile device, laptop computer, or desktop computer.
• Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.

Dress for the conference is casual to business casual for attendees (just be comfortable)! It can be helpful to dress in layers as some of the conference rooms are kept cool. Comfortable shoes are highly recommended.

The Broadmoor is a large, resort-style property with multiple buildings. Walking times from sleeping rooms to the Broadmoor Conference Center (the main meeting space) can vary. Most guests can expect a 5–15 minute walk, depending on their room location.

To better understand the layout, you can view The Broadmoor Property Map here .

Meeting Locations:

• Broadmoor Hall – General Sessions
• International Center & Colorado Hall – Industry Sessions & Meals
• Bartolin Hall – Exhibits

If you have mobility concerns, we recommend contacting the hotel directly at (855) 634-7711 to request a room closer to the meeting area.

In-person attendees can check in at the NEI Check-In Desk, located in Bartolin Hall. Hours of operation will be listed in your welcome email, on the agenda, and in the meetings app.

Yes. The mobile app will be available on iOS and Android devices 1 week prior to the conference.

Yes, complimentary Wi-Fi will be available in the meeting areas. Network name and password will be shared onsite and in the mobile app.

Yes. Charging stations will be available in the Exhibit Hall located in Bartolin Hall. Refer to the meetings app or program guide for exact locations.

Yes. A designated room for nursing mothers will be located in Bartolin Hall. It includes access to electricity but does not have refrigeration.

For assistance, please visit the Help Desk in Bartolin Hall.

Yes. A designated Quiet/Prayer Room will be available for personal reflection or prayer. Location details will be provided in the NEI Meetings app and at the onsite Help Desk in Broadmoor Hall.

Colorado Springs sits at over 6000 feet above sea level, and the elevation and dry climate can affect visitors in subtle but important ways. You may feel tired more quickly, dehydrate faster, and experience stronger effects from alcohol.

To stay comfortable and avoid altitude-related symptoms:

• Stay hydrated—drink water often
• Limit alcohol, especially at the start of your trip
• Wear sunscreen and sunglasses—UV rays are stronger at high elevations

A little preparation goes a long way in helping you adjust and enjoy your time at NEI Fall Congress.