Registration and Payment
Registration can only be completed online or by phone at (888) 535-5600, Mon-Fri:
8:00 am - 5:00 pm, PT. Registration is not guaranteed until full payment is
received. NEI does not hold reservations with missing or inaccurate information. NEI
Spring Congress can sell out, so please register BEFORE
making travel/hotel arrangements.
NEI accepts: American Express, VISA, MasterCard, Discover, or check (made payable to
Neuroscience Education Institute). All credit card and bank charges are the
registrant's responsibility. Returned checks will incur a $35 fee, which must be
paid before registration can be completed.
Switch to Online Simulcast
If you can no longer attend the conference in person, your registration may be
transferred to simulcast by Friday, May 7, 2027. Please see our Cancellation Policy
below for cancellation options before this date. Transferring a registration to
another event or person is not permitted.
Contact customerservice@neiglobal.com or
call (888) 535-5600 to request a transfer.
Registration Confirmation
All registrants will receive a confirmation email after their registration has been
successfully processed. To view your receipt, log in to your NEI account and go to
"Order History." To ensure email delivery, add customerservice@neiglobal.com to
your contacts.
Call (888) 535-5600 if you do not receive a confirmation email.
Cancellation Policy
Cancellation requests for 2027 NEI Spring Congress must be received in writing by
emailing customerservice@neiglobal.com or
mailing (postmarked) by the below dates:
- Now through 4/8/27: Full refund
- 4/9/27 - 5/6/27: Refund minus $100 cancellation fee
- 5/7/27 or later: No refund
There will be no refunds issued after the conference begins or to no-shows.
To make any changes to your registration, please notify us by phone at (888) 535-5600
(Mon-Fri: 8 am - 5 pm, PT) or by email at customerservice@neiglobal.com.
NOTE: NEI does not allow registration transfers to future events or
to other individuals.
Admittance Policy for In-Person Registrants
Only paid registrants wearing a conference badge will be allowed into the general
session, exhibit hall, and meal rooms. Throughout the conference you will be asked
to show your badge to enter these rooms.
NOTE: The conference venue does not have quiet rooms for parents to
attend with babies.
Food Allergies/Intolerances
A vegetarian option will be available at all meals.
To ensure your allergen/intolerance-free meal onsite, please complete our meal request
form by May 3, 2027. Requests must be made in advance of the conference;
onsite requests are not guaranteed.
Kosher meals are brought in from an off-site kosher-certified vendor and require time
to place the order. Requests made after May 3, 2027, do not provide us with the
necessary time to deliver.
Special Needs
NEI is committed to making its activities accessible to all individuals. If you have
special needs as addressed by the Americans with Disabilities Act (ADA) and need an
accommodation, contact NEI at least 30 days prior to the event at (888) 535-5600 or
customerservice@neiglobal.com.
Animal Policy
Only trained and certified service animals (for persons with a disability)
individually trained to do work or perform tasks related to their owner’s disability
will be allowed at NEI Spring Congress. All other animals are prohibited.
Attendees requesting accommodation for a service animal must submit a written request
to customerservice@neiglobal.com
to receive pre-approval from NEI management.
To read more about the ADA’s definition of a service animal, click
here.
Firearms and Weapons
Firearms and weapons are prohibited at the 2027 NEI Spring Congress, which is held
within the Gaylord Palms Resort & Convention Center in Kissimmee, Florida.