FAQ



What does my registration include?

  • In Person registrants: Your in-person registration includes access to all sessions presented during Synapse, breaks with coffee/hot tea and water, industry symposia with NEI-provided meals, the exhibit hall, and meeting app access.
  • Online Simulcast registrants: Your online simulcast registration includes access to all sessions presented during Synapse, industry symposia, the virtual exhibit hall, and on-demand access to all CME sessions for 30 days after the conference concludes.

How do I access the online simulcast?

All sessions will be available via our simulcast platform. Online simulcast registrants will receive an email 1 week prior to the conference with the link to the simulcast website and log-in details.


How do I download slides and handouts?

  • In-Person attendees will be able to view and download slides and handouts from the NEI Meetings app.
  • Online Simulcast attendees will be able to view and download slides and handouts from the simulcast website.

Can I change my registration from in-person to the online simulcast or vice versa?

Yes. Please email us at customerservice@neiglobal.com or call us at (888) 535-5600 to change your registration.


What are the system requirements for watching the online simulcast?

For an optimal learning experience, we recommend:

  • A wired or high-speed internet connection.
  • Watching from your mobile device, laptop computer, or desktop computer.
  • Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.

After the conference, how do I get my certificate?

Shortly after the conference ends, you will receive an email from customerservice@neiglobal.com with instructions on how to print your certificate online.


Will the sessions be recorded and available at a later time?

Yes. CME/CE sessions will be recorded and gradually released as Encore Presentations on the NEI website beginning approximately 2 months after the conference. NEI Membership may be required to view some Encore Presentations. Encore Presentations offer additional CME/CE credit. Industry Symposia will not be recorded.