NEI Synapse

Frequently Asked Questions



Time Zone
All sessions will be simulcast live from the Philadelphia Marriott Downtown in Philadelphia, PA. This means that all broadcast times will be listed in Eastern Time (ET).

How do I access the online simulcast?
All sessions will be available via a dedicated website to those who have pre-registered for the online simulcast. Registrants will receive an email 1 week prior to the conference from customerservice@neiglobal.com with the link to the website and their login details.

Will I have access to the online simulcast at a later time?
Yes. For simulcast registrants only, the CME sessions will be available on demand for 30 days after the live event, ending June 10, 2025.

How can I download session slides and handouts?

  • In-person attendees will be able to view and download slides and handouts from the NEI Meetings app.
  • Online simulcast attendees will be able to view and download slides and handouts from the simulcast website.

Will encore presentations of sessions be available?
Yes. All CME/CE sessions will be recorded and made available as encore presentations. NEI members have free access to all sessions and non-members can access select sessions. Encore presentations offer additional CME/CE credit.

Will industry sessions be recorded? Only select industry sessions will be recorded.

How do I claim my credits and get my certificate?
Shortly after 2025 NEI Synapse ends, attendees will receive an email from customerservice@neiglobal.com with instructions on how to claim credits and print your certificate(s) online.

System Requirements for Online Simulcast:
For an optimal learning experience, we recommend:

  • A wired or high-speed internet connection.
  • Watching from your laptop or desktop computer
  • Using supported browsers—Chrome or Firefox—to avoid performance issues; please use the latest versions of these browsers for best performance