FAQ



Time Zone
All simulcast broadcast times are in Mountain Time (MT).

Does NEI Congress have a Code of Conduct policy?
Yes. NEI's Safety & Code of Conduct policy applies to in-person and online simulcast attendees.

All participants will conduct themselves in a professional manner that is welcoming to all and free from any form of discrimination or harassment. All attendees will treat each other, faculty, and NEI staff with respect and consideration, creating a collegial, inclusive, and professional environment.

What is the onsite procedure if someone becomes ill or tests positive for COVID-19?
In the event an attendee becomes ill or during NEI Congress, we will implement our Safety & Code of Conduct policy.

How do I access the online simulcast?
Those who have pre-registered for the online simulcast will receive an email 1 week prior to the meeting (from customerservice@neiglobal.com) with the link to the website and their log-in details. Make sure that you are subscribed to receive emails from NEI to ensure your simulcast access email ends up in your inbox. Subscribe now!

Will I have access to the online simulcast at a later time?
Yes. The online simulcast will be available on demand for simulcast registrants for 30 days after the live event.

Will a printed syllabus be available, and can I download session slides and handouts?

  • In-person attendees will be able to view and download session slides and handouts on the NEI Meetings app. A printed syllabus will not be provided for any in-person programs.
  • Online simulcast attendees will be able to view and download session slides and handouts from the simulcast website for the programs that they are registered for. There will be no printed syllabus for online simulcast attendees.

Which sessions are recorded?
All NEI Congress + pre-conference CME/CE sessions will be recorded and made available as Encore Presentations (some require NEI Membership).

Will Encore Presentations of CME sessions be available?
Yes. All recorded sessions will be available as Encore Presentations. NEI Members will have free access to all sessions and non-Members can access select sessions. Encore Presentations will offer CME/CE credit.

Will industry sessions be recorded? No. Industry sessions will not be recorded.

How do I claim my credits and get my certificate?
Shortly after each pre-conference program and the main Congress ends, registered attendees will receive an email from customerservice@neiglobal.com with instructions on how to print your certificate(s) online.

Note: there is one certificate for each pre-conference meeting and one for the main Congress. Make sure that you are subscribed to receive emails from NEI to ensure your certificate instructions email ends up in your inbox. Subscribe now!

System Requirements for Online Simulcast:
For an optimal learning experience, we recommend:

  • A wired or high-speed internet connection.
  • Watching from your mobile device, laptop computer, or desktop computer.
  • Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.