Simulcast FAQs


Table of Contents

Navigating the Simulcast Portal

Broadcast Time Zone Joining Live Sessions Session Polling Questions Submitting Questions Downloading Session Slides On-Demand Sessions Customer Support Help Desk—Chat System Requirements

General FAQs

How do I “check in” and do I have to do it each morning? How do I claim my CME/CE credits and get my certificate? How many CME/CE credits can I earn at the 2023 conference? Which credit types can I earn? What are the Sessions Evaluation emails I’m receiving each evening? What if I did not receive a daily Sessions Evaluation email or answer some of the session polling questions? Will that affect how many CME/CE credits I can claim? Is there a list of conference attendees? Are the focuser videos from the conference available online? How do I fix connection issues: video freezing, audio problems, etc.? Slido polling: what is the event code? Is there an “onsite” discount for upcoming NEI conferences? Do you offer “onsite” discounts on NEI Membership?

Navigating the Simulcast Portal

Broadcast Time Zone

All sessions will be broadcast live from Nashville, TN and the conference will officially run on Central Time (CT).

You can change your displayed times to match your time zone in the "Sessions" tab (top left of agenda).

Joining Live Sessions

To join a session, head over to the “Sessions” tab and select the “Click to Attend” button.

Select industry sessions (non-CME/CE) are open to anyone.

Session Polling Questions

To participate in pre-and posttest polling, click on the Polls tab on the right side of the Session page.

Answering “Polls” pre-and posttest questions is appreciated, but not required.

Submitting Questions

If you have a question for a presenter during the session, click on the "Q&A" panel on the right of the session page.

Downloading Session Slides

Head over to the “Sessions” tab and select any CME/CE session to view or download session slides and handouts. To print multiple slides per sheet of paper, follow the Adobe Acrobat or Reader instructions here.

NOTE: Slides are only available by individual session—there is no link to download all sessions at one time.

On-Demand Sessions

With your registration, you will be able to rewatch any CME/CE session (available within 24 hours of the live presentation). They can be found in the “Sessions” tab at the bottom of the Agenda panel, under an "On-Demand" heading.

On-demand sessions will be available until Tuesday, May 24, 2023. 

On-demand sessions do not offer additional CME/CE credits.

Customer Support

Have questions or concerns? The NEI Team is on standby to help!

Communicate with us:
Email: customerservice@neiglobal.com
Phone: (888) 535-5600, 6:30 am – 7:00 pm (Central Time)

Help Desk—Chat

Look for the “Help Desk” icon (right center tab) to chat with the NEI Help Desk Team.

System Requirements: For an optimal learning experience we recommend a wired or high-speed internet connection and using a supported browser like Google Chrome. We recommend accessing our Simulcast platform from your desktop or laptop for a better experience as available features may be limited on a mobile device.




General FAQs

How do I “check in” and do I have to do it each morning?
To check in for the online meeting you just have to open the simulcast platform (link sent by email to all registrants). We have a record of everyone who logs in/out during the live sessions, so if you’re logged in, you’re checked in.

How do I claim my CME/CE credits and get my certificate?
Shortly after the entire conference ends, attendees will receive an email with a link to an overall online evaluation. At the end of the evaluation, you can claim credits and print your certificate.

How many CME/CE credits can I earn at the 2023 conference?
Credits available: 17.5

Which credit types can I earn?
The following are being offered for this activity:

  • Nurse Practitioner: ANCC contact hours
  • Pharmacy: ACPE certificate program (previously “practice-based”) contact hours
  • Physician: ACCME AMA PRA Category 1 Credits ™
  • Physician Assistant: AAPA Category 1 CME credits
  • Psychology: APA CE credits for psychologists
  • Social Work: ASWB-ACE CE credits
  • Non-Physician Member of the Mental Healthcare Team: Certificate of Participation stating the program is designated for AMA PRA Category 1 Credits ™
  • Interprofessional Continuing Education: IPCE credits for learning and change

What are the Sessions Evaluation emails I’m receiving each evening?
All attendees will receive a nightly email with a link to an online evaluation covering the CME sessions for that day.

NOTE: On Saturday you will also receive a second email with a link to the overall conference evaluation and instructions on how to claim your credits and print or download your certificate

What if I did not receive a daily Sessions Evaluation email or answer some of the session polling questions? Will that affect how many CME/CE credits I can claim?
No. While we very much appreciate the feedback, answering the polling questions or session evaluation questions is not required to claim CME/CE credits.

Is there a list of conference attendees?
There is not a list, but you can visit the Social Lounge to chat with other attendees and see whether they are currently online (green circle).

Are the focuser videos from the conference available online?
Yes. In the Resources section select “Fun Focusers!” to view the videos played during this year’s NEI Synapse.

The rest of NEI's focusers can be viewed through the NEI Learn app or on our YouTube channel. Make sure to subscribe to NEI's YouTube channel to get notifications each time a new video is added.

How do I fix connection issues: video freezing, audio problems, etc.?
Please try refreshing the video (button immediately below video), exiting, and reentering the session, or reloading the browser page. If you continue to have issues, try clicking on the gear icon in the bottom right of the screen and adjusting your video setting to a lower resolution. Also check to make sure that no ad blockers are turned on.

Slido polling: What is the event code?
There is no code needed to answer the poll questions. Please make sure that you have allowed cookies and are not using an Incognito browser. To remove the event code request, follow this link to test your settings to verify that you do not have a firewall blocking Slido: “https://checkme.sli.do/”

NOTE: If you clicked “block” cookies on initial opening; you can (in Chrome) click the 3 dots at top right > Settings > Cookies and other site data > *check* “Allow all cookies”

Is there an “onsite” discount for upcoming NEI conferences?
Yes. 2023 Synapse attendees can register for 2023 and 2024 live events at a discounted rate! Just visit “https://nei.global/pay” and register before Synapse ends on Saturday, April 1, 2023

Do you offer “onsite” discounts on NEI Membership?
Yes. We are offering 2023 Synapse attendees a discounted rate on NEW Memberships--just go to “https://nei.global/pay” to become a new NEI Member before the last day of Synapse ends, April 1, 2023.