FAQ



Time Zone
All sessions will be simulcast live from the Red Rock Casino in Las Vegas, NV. This means that all broadcast times will be listed in Pacific Time (PT).

Does NEI Synapse have a Code of Conduct policy?
Yes. NEI's Code of Conduct policy applies to both in-person and online simulcast attendees.

In summary, all participants will conduct themselves in a professional manner that is welcoming to all and free from any form of discrimination (including professional) or harassment. All attendees will treat each other, Synapse faculty, and NEI staff with respect and consideration, creating a collegial, inclusive, and professional environment.

How do I access the online simulcast?
All sessions will be available via a dedicated website to those who have pre-registered for the online simulcast. Registrants will receive an email 1 week prior to the conference from customerservice@neiglobal.com with the link to the website and their login details.

Will I have access to the online simulcast at a later time?
Yes. For simulcast registrants only, the CME sessions will be available on demand for 30 days after the live event, ending May 22, 2024.

How can I download session slides and handouts?

  • In-person attendees will be able to view and download slides and handouts from the NEI Meetings app.
  • Online simulcast attendees will be able to view and download slides and handouts from the simulcast website.

Will encore presentations of sessions be available?
Yes. All CME/CE sessions will be recorded and made available as encore presentations. NEI members have free access to all sessions and non-members can access select sessions. Encore presentations offer additional CME/CE credit.

Will industry symposia be recorded? No. Industry symposia will not be recorded.

How do I claim my credits and get my certificate?
Shortly after the 2024 NEI Synapse ends, attendees will receive an email from customerservice@neiglobal.com with instructions on how to claim credits and print your certificate(s) online.

System Requirements for Online Simulcast:
For an optimal learning experience, we recommend:

  • A wired or high-speed internet connection.
  • Watching from your laptop or desktop computer.
  • Using supported browsers—Chrome or Firefox—to avoid performance issues. Please use the latest versions of these browsers for best performance.